Refund policy
RETURN & REFUND POLICY
Thank you for shopping with StoreWale. We want you to be satisfied with your purchase.
7-Day Money Back Warranty
We offer a 7-day money-back warranty if the product you receive is damaged, defective, or incorrect. You have 7 days after receiving your item to request a return or replacement.
Eligibility for Return
To be eligible for a return, the item must:
• Be in the same condition as received
• Be unused and in its original packaging
• Include proof of purchase or receipt
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue quickly.
How to Request a Return
To start a return request, contact us at:
Please include:
• Your order number
• Photos or videos of the damaged product
• A short description of the issue
Our support team will review your request and provide instructions for the return or replacement.
Return Address
Once your return request is approved, we will provide the return address and shipping instructions.
Important: Items returned without contacting us first will not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days so we can evaluate the issue and provide a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
• Used products
• Products without original packaging
• Sale or clearance items
• Gift cards
• Personalized or custom items
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: storewale.help@gmail.com